'eMediation' is the use of general (that is, for example, telephone, fax, video conferencing, PC, projector ...) unspecified limited electronic technology.
'Online mediation' is limited compared to the 'e-mediation' on use of Internet technologies, similar to the common usage of the attribute ie 'online' to these technologies is limited (for example, e-mail, forums, chat, etc., all technically seen the Internet protocol IP use).
'eMediation' is now an umbrella term that includes 'online mediation' as a special area with.
( Ing. Leon Pogrzebacz ,
head of the group 's mediation'
of the Experts Group business mediation of the Austrian Chamber of Commerce )
The systemic personality analysis (SPA) describes the structure and contents of a single personality. She has to explore the potential personality of a person so and represent that the individuality of their actions on the person himself and for the analyst to handle his job is evident the purpose. The SPA can be part of the educational process, psychological counseling, therapeutic intervention or any exploration of personal resources below a certain question.
The SPA is the product of collaboration between two independent individuals in the roles of the expert and the client.
Software to try out:
Prof.Stephan Breidenbach : make His idea, rule-based knowledge manageable through visualization will be implemented in this software package. Information is structured by grouping them around a goal of action.
Intuitively easy to understand, visual grammar generates the connection between the information items. This creates clarity and transparency even with considerable amounts of information.
Complex issues can be resolved quickly and safely.
MedITeasy was part of the diploma thesis at the HTBLA Leonding / EDVO by the two students Stefan Damm and Patrick Wahl. They had the registered mediator and emeritus lawyer Dr. med. Theodor J. Schütz aside.
Through a procedure of the University of Vienna developed especially for negPOINT, it is possible for the first time to fully exploit these optimization potentials with the module e-learning, to successfully complete 95% of all conducted negotiations and at the same time to increase the value of the achieved results by 3-5%.
[more about eNegotation by negPOINT]
included to edit, central theme in the middle of the sheet. It is precisely as possible formulated and / or displayed as an image. Outwardly various main branches (main section) are connected to further sub-branches (sub-chapter), the associated information representing ranking requirements. Always just a key word on the branches. When creating colors and images can be used to creative functioning of the brain to do justice and to the to read faster and look to.
Formally, there are from labeled tree diagrams (possibly with additional notes). If the terms can be complex interconnected, it is called a rule of conceptual maps ( ), semantic networks or ontologies , with which all the semantics , i. H. the relationships shown with lines and arrows between individual concepts have a defined meaning. is closely related. The latter, in contrast to , a defined
RA Dieter W. Lüer, spokesman of cyber Court and CEO of gwmk started with Cyber Court in the spring of 2000, a pilot project that will test the use of the Internet in the handling of disputes by arbitration and alternative methods of conflict resolution.
David Johnson Director of the American Institute Cyberlaw:
'Most professional arbiters probably feel that the intense atmosphere of a personal encounter across the screen can not be achieved, and that it is therefore futile to try to resolve a conflict online. Connoisseurs of the Internet see this more optimistic. You understand that the screen can be used in two ways:. For the reasonable assessment of conflicting viewpoints and basically also for the transmission of emotion, the estimation of credibility and restoring improved relations'
Prof. Dr. Stephan Breidenbach,
transparency of law by knowledgeTools
vividly describes the use of software for the conflict resolution process - and the theory behind it.
The article was published in 'Insurance Studies - Volume 24' (ed.) Basedow / Meyer / Rückle / Schwintowski, Baden-Baden in 2003, and can be downloaded free of charge.
Fraunhofer Institut Autonome Intelligente Systeme (AIS) in Zusammenarbeit mit Wissenschaftszentrum Berlin (WZB):
New leeway through new technologies:The new information and communication technologies (ICT) is the scope for design of mediation and its derivatives expanded.
The spread of the Internet allows new forms of communication that should use moderators and mediators strategically.
Q-mail communication and conflict by e-mail : The goal of the project is the study of conflicts in connection with the e-mail medium. There is reason to believe that conflicts differently, serious develop from the use of this medium, or by the first place. Thus, companies increase their efficiency through better management of this problem.
Busiquette: correct behavior in business in the digital world, derived from netiquette.
Examples of e-Mediation
The Turin Chamber of Commerce has a new online Servie : This service makes it possible to resolve disputes between companies or businesses and consumers to find a quick and inexpensive solution. The service is based on the principles of mediation and is in a non-adversarial process in which it is possible to work in good and satisfactory solutions. The core of the process is the mediation where the parties by a neutral third person who is trained for the mediation meet. This helps them in finding a solution. The outcome of the case is a new agreement.
How does that go?
All steps of the process, from application to final agreement, to run over the Internet. The mediation will take place in a virtual space, a reserved area of the site, accessible through a password and on the basis of an audio-visual Web Conference. Only parties who / intermediaries and the Secretariat have access to this area, so that the confidentiality of the process is guaranteed.
The flow of online mediation at SquareTrade
Step 2: SquareTrade notify the other party.
An automatically generated email message is sent to the other party with instructions on what options are available for the other party. - The case and all of the answers are in a password-protected area.
Step 3: The parties discuss their issues in direct negotiations in writing.
After each party has made the problems consciously, they first try to come up with the automatic web-based communication tool to an agreement. This first phase of the service is currently free for all users.
The other possibility is that a mediator of Squaretrade routes execution. The parties may not be resolved by direct negotiations in case they may request the assistance of the mediator for a fair, mutually acceptable solution. The mediator has the task of promoting a positive, solution-oriented discussion between the parties. He or she is NOT working as a Judge. The mediator will only recommend a solution, if expressly requested by both parties.
Step 4: The case is solved.
The Parties shall take either währends of direct negotiations, a new solution or using a SquareTrade mediator. Over the online negotiation, SquareTrade buyers and sellers are support to restore confidence between the conflicting parties. By building the services related to these goals SquareTrade generates the necessary trust for online transactions for buyers and sellers.
The Internet Ombudsman mediates between consumers and companies in transactions on e-commerce and trying to bring about an amicable solution for problems in the interest of all parties involved.
The extra-judicial dispute resolution in Internet Ombudsman is free. Registration of all participants on the site is required. After that an electronic record is created, which is open to the parties to the conflict at any time, they can check the status of the case processing at any time. All information is treated confidentially.
If a complaint against a company comes in, this gets an email with a personal link to regis animals themselves.
The ability to resolve a dispute from the comfort of your desk is more and more feasible thanks to accessible software and competitively priced specially trained mediators.
Resolving disputes online is a relatively new concept and as specialist online dispute resolution (ODR) practitioners, CERTUSMEDIATION are at the forefront of this exciting field.
The benefits of resolving disputes online are considerable;
The visit to the virtual psychological practice of Mag.Christiane Turnheim[more about the benefits]
There are two ways of contact: E-mail and chat. The emails will be charged per mail or a flat rate.
Mrs Mag.Turnheim lives in Lower Austria's wine district and teaches psychology at MassBay Community College (Massachusetts, USA).
An online statement with the symbol of stones LPScocoon is possible on almost any computer with Internet access. The interested client chooses from a licensed counselor or coach from the pool of consultants for its online lineup. With this he explains all the formal and substantive issues in advance of the consultation. During virtual installation consultant and client are online at the same time via telephone. Both see the same picture and every movement appear simultaneously on both screens. Mouse and keyboard all allow you to perform, as in a real statement with the Sybolsteinen. And even more: The client can experience a real first-person perspective and look 'through the eyes' of the selected figure its environment.
[more information at the homepage of lps Cocoon]